Please carefully read refund conditions below, before sending your request.

EVENT BOOKINGS: Any ticket you booked for Bear Carnival 2020 will still be valid for an equivalent ticket in Bear Carnival 2022. However, if you don’t plan to visit Bear Carnival 2022, you may still request a refund for ticket up to one month before Bear Carnival 2022, so you have roughly two years to ask for your money. This is an exceptional measure due to COVID-19, and well beyond our pre-pandemic terms of service. If you want to request a refund within the allowed timeframe, please fill in the form below and make sure you enter the same e-mail address you used at booking time. If your Paypal address is different from this, please enter it on “remarks”. You will receive a confirmation e-mail from our payment gateway (Paypal or Stripe) in the next few days. The money itself should arrive in 5 to 20 days after this message, depending on your bank and card network, not us. The money will be available in the same card or Paypal account you used. Bear Carvinal will pay for all comissions and transaction fees, so you can receive the same amount you paid. If you have lost your ticket, or you request a refund after the allowed timeframe, we are sorry to inform your request will not be met. You can forward any unrefunded ticket to any friend, or even resell it. After the bear week, we will donate any outstanding amount from unrefunded and not exchanged tickets to our charity.

T-SHIRTS AND VIP WRISTBANDS: Please note physical items are excluded from this refund service as they were printed on demand, and terms of service did not include mail shipping but local collection only. However these items can be mailed to you if requested below. Handling would be free but regular shipping cost to Europe would cost around 15 €, including tracking code. A payment link would be sent for this. These physical items can also be collected in Maspalomas during any of our future events, by any person you authorize, at no cost.

Additional and more specific terms and conditions may be found at the specific FAQ page at our ticket shop, when it is online.

Ticket refund period is over

After a two year-long refund period for tickets bought in 2020, and a ticket exchange programme for those coming in 2022, we must finally finish this process as the new bear week is imminent. The money from any unrefunded and unclaimed ticket will be donated to our charity. Thanks for your support.